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Frequently Asked Questions for HeroMD

How do I start up/calibrate my HeroMD before use?

1. Switch ON: Press the left-side button to switch your Snuza HeroMD 'ON'
2. Calibrate: Place your HeroMD on a flat stationary surface OR still in your hand until the green light flashes and start up tone is heard. Your HeroMD is now calibrated and ready to use.
3. Placement: Fold over the top edge of baby's diaper and ensure a snug fit. Slide the HeroMD on baby's diaper or elastisized pants, making sure fingers are between clip and baby's skin, to avoid pinching their skin.

Remember - the Snuza HeroMD is a medically certified device and for your peace of mind, you'll need to calibrate the device each time it is switched on.

Why does my Snuza HeroMD beep continuously?

Replace the battery if the HeroMD has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if your Snuza HeroMD is still under the 12 month warranty period. Contact Customer Care by completing the form on the contact us page.

Why is the Snuza HeroMD Alarm Indicator light flashing red and beep (like a low battery alert, but I have replaced the battery recently)?

If no breathing has been detected for 15 seconds, the HeroMD will gently vibrate in an attempt to rouse your baby. The Alarm Indicator Light flashes red on each subsequent breathing movement alerting you to the fact that there was one period of 15 seconds of no breathing detected . When your Snuza HeroMD flashes red and you can hear the audible alarm, you need to immediately check on your baby. This alert is activated when no breathing has been detected for full 20 seconds.

Why is my Snuza HeroMD is false alarming?

Any damage to the sensor would cause the Snuza device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the twelve month guarantee in the manual for more information.

If there is no physical damage on the device it could be that the sensor is not making contact with your baby’s tummy. Always make sure that Snuza's coloured sensor tip maintains constant contact with baby’s tummy. Refer to manual under section “Diaper/Nappy fitment” for more information. If the problem persists contact Customer Care by completing the form on the contact us page.

Why is my Snuza HeroMD is not detecting movement.

Any damage to the sensor would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the twelve month guarantee in the manual for more information.

My Snuza HeroMD is draining batteries.

After usage make sure that the Snuza HeroMD is switched OFF. An audible tone will be made on shutdown. Not switching the monitor OFF will drain the battery. Please refer to your manual for more information.

My Snuza HeroMD battery was dead when purchased.

Switch the Snuza HeroMD OFF. Remove the battery for 10 seconds and do not press any buttons while the battery is out. Place the battery back in the Snuza HeroMD Do not switch the Snuza HeroMD ON. Does the Snuza HeroMD start alarming with the Battery Indicator Light flashing red? If yes, then If the Snuza HeroMD is still under the twelve month guarantee contact Customer Care by completing the form on the contact us page.

My Snuza HeroMD is completely dead, even with a new battery.

If the Snuza HeroMD is still under the twelve month guarantee contact Customer Care by completing the form on the contact us page.

I cannot switch my Snuza HeroMD off.

To switch the monitor off, press the ON/OFF and MODE/OFF buttons simultaneously. A shutdown tone will be heard.

Can the alarm period be changed on the HeroMD?

You cannot change the alarm period on the Snuza HeroMD Model. The HeroMD's alarm period is set to 20 seconds if no breathing is detected. The alarm activation period can only be changed on the Snuza Go!SE.

The audible tick of my Snuza HeroMD is switching itself on

The audible tick feature was activated. The Audible tick can be activated or deactivated by pressing the MODE/OFF button. Refer to your manual under Settings for more information on the Audible tick and its usage.

My Snuza HeroMD no longer makes any noise or alarms.

Remove the battery and press the ON/OFF button while the battery is out. Place the battery back into the Snuza Hero. Do not switch the unit ON. Does the Snuza HeroMD start alarming with the battery light flashing red? If yes, Replace the battery if the Snuza HeroMD has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if the Hero is still under the 12 month guarantee. Go to contact us page and complete the form on the website.

Why won't my Snuza HeroMD vibrate anymore?

If the Snuza HeroMD is still under the twelve month guarantee, contact Customer Care by completing the form on the contact us page.

Why is my Snuza HeroMD switching itself back on?

To turn the Snuza HeroMD 'OFF', press both the ON/OFF and MODE/OFF buttons simultaneous. A shut down tone will be heard. Ensure that the Snuza HeroMD is OFF after usage.

Manuals for HeroMD

Download our easy-to-use product manuals for up to date information on how to use your Snuza baby monitor.
 

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