No, your Snuza HeroMD does not need to directly touch your baby's skin.
Your Snuza monitor can be clipped onto the folded waistband of the diaper or elasticated pants, as long as the Movement Sensor touches your baby in their tummy area. Your baby may also wear a thin layer of clothing (Eg. a vest) between the Movement Sensor and the skin, but you'll need to ensure that the Movement sensor maintains contact. The HeroMD can also be used if your baby is dressed in light clothing (Eg. A Babygro) over the nappy or pants.
Please keep in mind that too much clothing may muffle the alarm, which needs to be heard clearly if your little one is covered with clothing or blankets.
If you have any questions, please contact firstname.lastname@example.org.
Switch the Snuza HeroMD 'OFF'. Remove the battery for 10 seconds and do not press any buttons while the battery is out. Place the battery back in the Snuza HeroMD and do not switch the Snuza HeroMD 'ON'. Does the Snuza HeroMD start alarming with the Battery Indicator Light flashing red? If yes, then should your Snuza HeroMD fall within the twelve month warranty period still, please contact Customer Care by completing the form on the contact us page.
Remove the battery and press the 'ON/OFF' button while the battery is out. Place the battery back into the Snuza HeroMD. Do not switch the unit 'ON'. Does the Snuza HeroMD start alarming with the battery light flashing red? If yes, replace the battery if the Snuza HeroMD has been used extensively for a long period of time.
If the battery has recently been replaced, contact a Representative should the HeroMD still falls within the 12 month guarantee. Go to contact us page and complete the form on our website.
The audible tick feature was activated. The Audible tick can be activated or deactivated by pressing the 'MODE/OFF' button. Refer to your manual under Settings for more information on the Audible tick and its usage.
To switch the monitor 'OFF', press the 'ON/OFF' and 'MODE/OFF' buttons simultaneously. A shutdown tone will be heard.
If the Snuza HeroMD is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.
To turn the Snuza HeroMD 'OFF', press both the ON/OFF and MODE/OFF buttons simultaneous. A shut down tone will be heard. Ensure that the Snuza HeroMD is OFF after usage.
After usage make sure that the Snuza HeroMD is switched 'OFF'. An audible tone will be made once the device is shutdown. Not switching the monitor 'OFF' will drain the battery. Please refer to your HeroMD user manual on our website for more information.
Any damage to the sensor tip would cause the Snuza device not to function correctly (this includes bending of the sensor tip). The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the 12 month guarantee in the user manual for more information.
If there is no physical damage to the device it could be that the sensor tip is not making proper contact with your baby’s tummy. Always ensure that the Snuza's coloured sensor tip maintains constant contact with baby’s tummy.
Refer to your product's user manual under section 'Diaper/Nappy fitment' for more information. If the problem persists contact Customer Care by completing the form on the contact us page.
If no breathing has been detected for 15 seconds, the HeroMD will gently vibrate in an attempt to rouse your baby. The Alarm Indicator Light flashes red on each subsequent breathing movement alerting you to the fact that there was one period of 15 seconds of no breathing detected . When your Snuza HeroMD flashes red and you can hear the audible alarm, you need to immediately check on your baby. This alert is activated when no breathing has been detected for full a 20 seconds.
Replace the battery if the HeroMD has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if your Snuza HeroMD is still under the 12 month warranty period. Contact Customer Care by completing the form on the contact us page.
If the Snuza HeroMD is still under the twelve month guarantee, contact Customer Care by completing the form on the contact us page.
Any damage to the ultra-sensitive sensor tip would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the twelve month guarantee in the manual for more information. For troubleshooting steps please contact us here.
Download our easy-to-use product manuals for up to date information on how to use your Snuza baby monitor.