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Frequently Asked Questions for Pico 2

My phone cannot connect to my Pico 2 anymore. What do I do?

For Android users, clear your Bluetooth cache.
For iOS users, select 'forget device' under your Bluetooth settings.

If you're needing further assistance, please contact support@snuza.com.

I did not receive the registration email. What do I do?

Go to connect.snuza.com and click on Forgot Password; enter your username/email and you will be prompted to click on the registration option if you have not done so yet.

My Snuza Pico 2 indicates a System fault (beeps with a low frequency) on start up. What do I do?

Reset the device by holding the power button for 10 seconds and then release. After the green light has stopped flashing try to turn it on again.

If this did not fix the problem ontact Customer Care by completing the form on the contact us page.

Why is my Snuza Pico 2 is not turning on?

Reset your Snuza Pico 2 by holding the power button for 10 seconds and then release. After the green light has stopped flashing try to turn it ON again.

If this did not fix the problem please contact Customer Care by completing the form on the contact us page.

My Snuza Pico 2 clip has come undone/loose. How do I fix it?

Remove the top Clip Lever by opening it past the 60 degrees open position. Take the lower Clip and insert the right pin in holding the Clip at a 90 degree angle to the Snuza Pico 2 with the teeth side facing inwards, then pull the left side firmly until the other pin can clip into position. The Clip Lever and Clip on the Snuza Pico 2 have been designed to be removable to make it easy to clean the unit. To use your device, please ensure that both Clips are fitted properly.

I have lost my Pico 2's Charging Case Wall Adapter. Can I use my phone’s Wall Adapter?

If your Wall Adapter complies with the following output specifications: 5V, >200mA then you can use it. If not then please go to your local retail store and purchase a Wall Adapter that is compatible.

The power indicator light of my Snuza Pico 2 Charging Case is not switching 'ON' when I plug the USB connector into the Charging Case. What do I do?

Please ensure that the USB connector is properly inserted into the Charging Case and that the Wall Adapter is plugged in and switched 'ON'.

If you are still experiencing issues, please contact us via support@snuza.com /our contact form on our website.

How do I update the firmware on my Pico 2 ?

SCAM ALERT: Please do not download anything from any website. The update described below is completely automatic and does not require you to visit a website.

To update your Pico 2's firmware, please ensure that your phone has internet access and then do the following:

1. Place the Pico 2 on the charger base and close the case. Make sure the base is powered by connecting a mini USB cable connected to a power source. The battery light should flash (charging) or stay on (fully charged).

2. Open the app and press the power symbol for the Pico 2 to establish a bluetooth connection. The app should show that charging is in progress.

3. Leave the Pico 2 within range of the phone until the firmware download is finished (takes between 10 minutes and a few hours). Please do not unplug or disconnect (go out of range) during the update.

4. Once the download is complete, the app shows a download icon on the dashboard. If the Pico 2 is already on the charger, the new firmware will be installed immediately. If the download occurred while the Pico 2 was in use monitoring the baby, the install will only take place when it is placed on the charger.

5. The install process takes about 10 seconds. You should be notified via the app once it is complete. But you can check the version in the App by tapping on Device Settings (gear icon) on the main dashboard (you have a settings icon for each Pico 2 you own). Once in Device Settings, the left most tab contains firmware details (it should land on this tab by default)

Why can't I connect two smart devices to my Snuza Pico 2 at the same time?

Bluetooth Technology only allows one smart device to connect to the Snuza Pico 2 at a time.

My Snuza Pico 2 is falling off the diaper. What do I do?

Ensure that the thin flap of the diaper is folded over the thicker part, which is what the Clip grips onto. Refer to the following the Pico 2 user manual to see how to attach your Snuza Pico 2. 


I have lost my Snuza Pico 2. Can you help me find it?

If the battery is still charged and you have not disabled your remote 'ON/OFF' function, you should be able to connect to your Snuza Pico 2 within range. Once connected, switch your Snuza Pico 2 'ON' and the breathing movement alarm will sound after 20 seconds.

How do I increase the range of my Snuza Pico 2?

  • Don’t mount the Snuza Pico2 where the baby is likely to lie on-top of it or huddle up around it. The position for the best connection is in the middle of your baby’s tummy.
  • Don’t have your phone in your pocket. Rather place it on a non-conductive surface.
  • Try limit the number of obstacles between the Snuza Pico2 and phone, especially metal obstacles.
  • 2.4Ghz Wifi could interfere with Snuza Pico2’s Bluetooth connection to your smart device. If you are using a 2.4GHz Wifi setup in your house to connect your devices to the internet, then rather try to switch to 5GHz.

My Snuza Pico 2 alarms immediately when I turn it on. What do I do?

Reset the Snuza Pico 2 by holding the power button for 10 seconds and then release. After the green light has stopped flashing, try to turn it on again.

Why is my Snuza Pico 2's skin temperature reading not correct?

When you first put the Snuza Pico 2 on, it is slightly colder than your baby and tends to reduce the temperature of the skin around the Pico 2. The Snuza Pico 2 needs at least 10 to 15 minutes to reach the same temperature as the child for accurate skin temperature readings.

Can my babysitter connect to my Snuza Pico 2?

Yes, please visit www.snuza.com and invite them as a secondary user.

My Snuza Pico 2’s 'Breathing Stopped' alarm is false alarming. What do I do?

Is your Snuza Pico 2 software up to date? You can check what firmware version your Snuza Pico 2 is by going to the settings screen of the Pico 2 in question on the Snuza Connect App on your smartphone. On Android, look under the Snuza Pico 2 serial number to see the version number. On iOS, click on the ‘i’ in the top right corner of the screen and look for 'Firmware version'.

I cannot log into the App. What do I do?

Click on this link to reset.

I cannot register my Snuza Pico 2. Help!

A Snuza Pico 2 can only be registered to one username. If you bought your Snuza Pico 2 second hand please contact the previous owner of the device and request that they deactivate the Snuza Pico 2 by logging in with their username at connect.snuza.com and clicking on the red de-activate button at the bottom of the page.

Why is my Snuza Pico 2 not detecting my child’s breathing movements?

If the purple light is flashing then your device is in pause mode, please ensure that the clip lever is closed correctly and it is not paused via the app.

Can I replace my Pico 2's battery?

No, the Snuza Pico 2's battery cannot be replaced as it has a built-in battery that is rechargeable by using the charging station that is included with the Snuza Pico 2 packaging box.

Is my smart device's Bluetooth compatible with the Snuza Connect App?

Smart device minimum requirements::
• Bluetooth 4.0
• Apple devices:
• iOS 11.0 or later
• Android devices:
• Android 5.0 or later

Check your Bluetooth's compatbility here.

Manuals for Pico 2

Download our easy-to-use product manuals for up to date information on how to use your Snuza baby monitor.
 

User Manual
English
Quick Start Guide
Magyar
Quick Start Guide
EU French (Netherlands)
Quick Start Guide
Finnish
Quick Start Guide
German
Quick Start Guide
Italian
Quick Start Guide
English
Quick Start Guide
Dutch
Quick Start Guide
EU Spanish
Quick Start Guide
EU French
Quick Start Guide
Swedish
User Manual
Dutch
User Manual
EU French (Netherlands only)
User Manual
Magyar
User Manual
French (USA only)

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