Pico 2 Support

For Android users, clear your Bluetooth cache.
For iOS users, select 'forget device' under your Bluetooth settings.

If you're needing further assistance, please contact support@snuza.com.

Go to connect.snuza.com and click on Forgot Password; enter your username/email and you will be prompted to click on the registration option if you have not done so yet.

Reset the device by holding the power button for 10 seconds and then release. After the green light has stopped flashing try to turn it on again.

If this did not fix the problem ontact Customer Care by completing the form on the contact us page.

Reset your Snuza Pico 2 by holding the power button for 10 seconds and then release. After the green light has stopped flashing try to turn it ON again.

If this did not fix the problem please contact Customer Care by completing the form on the contact us page.

Remove the top Clip Lever by opening it past the 60 degrees open position. Take the lower Clip and insert the right pin in holding the Clip at a 90 degree angle to the Snuza Pico 2 with the teeth side facing inwards, then pull the left side firmly until the other pin can clip into position. The Clip Lever and Clip on the Snuza Pico 2 have been designed to be removable to make it easy to clean the unit. To use your device, please ensure that both Clips are fitted properly.

If your Wall Adapter complies with the following output specifications: 5V, >200mA then you can use it. If not then please go to your local retail store and purchase a Wall Adapter that is compatible.

Please ensure that the USB connector is properly inserted into the Charging Case and that the Wall Adapter is plugged in and switched 'ON'.

If you are still experiencing issues, please contact us via support@snuza.com /our contact form on our website.

SCAM ALERT: Please do not download anything from any website. The update described below is completely automatic and does not require you to visit a website.

To update your Pico 2's firmware, please ensure that your phone has internet access and then do the following:

1. Place the Pico 2 on the charger base and close the case. Make sure the base is powered by connecting a mini USB cable connected to a power source. The battery light should flash (charging) or stay on (fully charged).

2. Open the app and press the power symbol for the Pico 2 to establish a bluetooth connection. The app should show that charging is in progress.

3. Leave the Pico 2 within range of the phone until the firmware download is finished (takes between 10 minutes and a few hours). Please do not unplug or disconnect (go out of range) during the update.

4. Once the download is complete, the app shows a download icon on the dashboard. If the Pico 2 is already on the charger, the new firmware will be installed immediately. If the download occurred while the Pico 2 was in use monitoring the baby, the install will only take place when it is placed on the charger.

5. The install process takes about 10 seconds. You should be notified via the app once it is complete. But you can check the version in the App by tapping on Device Settings (gear icon) on the main dashboard (you have a settings icon for each Pico 2 you own). Once in Device Settings, the left most tab contains firmware details (it should land on this tab by default)

Bluetooth Technology only allows one smart device to connect to the Snuza Pico 2 at a time.

Ensure that the thin flap of the diaper is folded over the thicker part, which is what the Clip grips onto. Refer to the following the Pico 2 user manual to see how to attach your Snuza Pico 2. 

If the battery is still charged and you have not disabled your remote 'ON/OFF' function, you should be able to connect to your Snuza Pico 2 within range. Once connected, switch your Snuza Pico 2 'ON' and the breathing movement alarm will sound after 20 seconds.

• Don’t mount the Snuza Pico2 where the baby is likely to lie on-top of it or huddle up around it. The position for the best connection is in the middle of your baby’s tummy.
• Don’t have your phone in your pocket. Rather place it on a non-conductive surface.
• Try limit the number of obstacles between the Snuza Pico2 and phone, especially metal obstacles.
• 2.4Ghz Wifi could interfere with Snuza Pico2’s Bluetooth connection to your smart device. If you are using a 2.4GHz Wifi setup in your house to connect your devices to the internet, then rather try to switch to 5GHz.

Reset the Snuza Pico 2 by holding the power button for 10 seconds and then release. After the green light has stopped flashing, try to turn it on again.

When you first put the Snuza Pico 2 on, it is slightly colder than your baby and tends to reduce the temperature of the skin around the Pico 2. The Snuza Pico 2 needs at least 10 to 15 minutes to reach the same temperature as the child for accurate skin temperature readings.

Yes, please visit www.snuza.com and invite them as a secondary user.

Is your Snuza Pico 2 software up to date? You can check what firmware version your Snuza Pico 2 is by going to the settings screen of the Pico 2 in question on the Snuza Connect App on your smartphone. On Android, look under the Snuza Pico 2 serial number to see the version number. On iOS, click on the ‘i’ in the top right corner of the screen and look for 'Firmware version'.

Click on this link to reset.

A Snuza Pico 2 can only be registered to one username. If you bought your Snuza Pico 2 second hand please contact the previous owner of the device and request that they deactivate the Snuza Pico 2 by logging in with their username at connect.snuza.com and clicking on the red de-activate button at the bottom of the page.

If the purple light is flashing then your device is in pause mode, please ensure that the clip lever is closed correctly and it is not paused via the app.

No, the Snuza Pico 2's battery cannot be replaced as it has a built-in battery that is rechargeable by using the charging station that is included with the Snuza Pico 2 packaging box.

Smart device minimum requirements::
• Bluetooth 4.0
• Apple devices:
• iOS 11.0 or later
• Android devices:
• Android 5.0 or later

Check your Bluetooth's compatbility here.