Hero^SE Support

To ensure your Snuza stays in optimal condition extended periods of non-use, we recommend the following:

1. Remove the battery – As with any battery-operated device, removing the battery helps prevent potential leaks, which could damage your Snuza Hero^SE. Detailed instructions on how to remove the battery can be found in the Snuza Hero^SE user manual, available on our website.
2. Use the protective carry case – Place the device in its protective carry case to keep it safe.
3. Avoid damp areas – Store your device in a cool and dry place.

By following these simple steps, you'll help extend the lifespan of your Snuza and ensure it's ready to use when you need it again. If you have any further questions or need assistance, please contact us via support@snuza.com.

During monitoring, the Hero^SE activates a Pre-Alert Notification with Vibration if no movement is detected for 15 seconds. If movement is detected again within the next 5 seconds, the Movement Indicator Light (3) will flash red with each subsequent movement.

If you would like to purchase a battery for the Snuza Hero with the letters 'SE' next to the name (Hero^SE), the substitute battery that can be purchased is the Primary-cell Energizer CR2 or Primary-cell Duracell CR2. No re-chargeable batteries to be used. 

If you have an older model, the Snuza Hero (Non-SE) model, you can use a SAFT LS14250 3.6V Lithium Thionyl Chloride 1/2 AA battery. No re-chargeable batteries to be used.

These can be purchased at most battery or camera retailers. Please purchase reputable brand batteries only.

To switch the monitor off, press the 'ON/OFF' and 'MODE/OFF' buttons simultaneously. A shutdown tone will be heard.

The Repeated Pre-Alert Notification was activated. The audible 'tick' can be activated or deactivated by pressing the MODE/OFF button. Refer to your user manual under Settings for more information on the audible 'tick' mode and its usage.

You cannot change the alarm period on the Snuza Hero Model. The alarm activation period can only be changed on the Snuza Go.

If the Snuza Hero^SE is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.

Switch the Snuza Hero^SE 'OFF'. Remove the battery for 10 seconds and do not press any buttons while the battery is out. Place the battery back in the Snuza Hero^SE. Do not switch the Snuza Hero^SE 'ON'. Does the Snuza Hero^SE start alarming with the Battery Indicator Light flashing red? If yes, then If the Snuza Hero^SE is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.

If the Snuza Hero^SE is still under the twelve month guarantee contact Customer Care by completing the contact us page on the Snuza website www.snuza.com

Any damage to the ultra-sensitive sensor tip would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the 12 month guarantee in the manual for more information.

To turn the Snuza Hero^SE 'OFF' press both the 'ON/OFF' and 'MODE/OFF' buttons simultaneous. A shut down tone will be heard. Ensure that the Snuza Hero^SE is 'OFF' after usage.

Any damage to the sensor tip would cause the device not to function correctly (this includes bending the sensor tip). The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the 12 month guarantee in the user manual for more information. If there is no physical damage on the device it could be that the sensor is not making proper contact with baby's tummy. Always make sure that the Snuza's coloured flexible tip maintains constant contact with baby’s tummy.

Refer to manual under section 'Diaper/Nappy fitment' for more information. If the problem persists contact Customer Care by completing the form on the contact us page.

Replace the battery if the Snuza Hero^SE has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if the Hero^SE is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.

After usage make sure that the Snuza Hero^SE is switched 'OFF'. An audible tone will be made on shutdown. Not switching the monitor 'OFF' will drain the battery. Please refer to your manual for more information.

The Snuza Hero^SE is not designed to connect to an app. Only the Snuza Pico 2 has the ability to connect to the Snuza Connect app and has additional features compared to the Snuza Hero^SE.

The Hero^SE is a portable movement monitor designed to monitor your baby's movements while sleeping and alert you if no movement is detected for whatever reason, followed 5 seconds later by an audible alarm if movement is still not detected.

If you have any questions please contact support@snuza.com

No, your Snuza Hero^SE does not need to directly touch your baby's skin.

Your Snuza monitor can be clipped onto the folded waistband of the diaper or elasticated pants, as long as the Movement Sensor touches your baby in their tummy area. Your baby may also wear a thin layer of clothing (Eg. a vest) between the Movement Sensor and the skin, but you'll need to ensure that the Movement sensor maintains contact. The Hero^SE can also be used if your baby is dressed in light clothing (Eg. A Babygro) over the nappy or pants.

Please keep in mind that too much clothing may muffle the alarm, which needs to be heard clearly if your little one is covered with clothing or blankets.

If you have any questions, please contact support@snuza.com.