Go to connect.snuza.com and click on Forgot Password; enter your username/email and you will be prompted to click on the registration option if you have not done so yet.
Reset the device by holding the power button for 10 seconds and then release. After the green light has stopped flashing try to turn it on again.
If this did not fix the problem ontact Customer Care by completing the form on the contact us page.
Reset your Snuza Pico 2 by holding the power button for 10 seconds and then release. After the green light has stopped flashing try to turn it ON again.
If this did not fix the problem please contact Customer Care by completing the form on the contact us page.
Remove the top Clip Lever by opening it past the 60 degrees open position. Take the lower Clip and insert the right pin in holding the Clip at a 90 degree angle to the Snuza Pico 2 with the teeth side facing inwards, then pull the left side firmly until the other pin can clip into position. The Clip Lever and Clip on the Snuza Pico 2 have been designed to be removable to make it easy to clean the unit. To use your device, please ensure that both Clips are fitted properly.
If your Wall Adapter complies with the following output specifications: 5V, >200mA then you can use it. If not then please go to your local retail store and purchase a Wall Adapter that is compatible.
Please ensure that the USB connector is properly inserted into the Charging Case and that the Wall Adapter is plugged in and switched 'ON'.
If you are still experiencing issues, please contact us via email@example.com /our contact form on our website.
Ensure that the thin flap of the diaper is folded over the thicker part, which is what the Clip grips onto. Refer to the following the Pico 2 user manual to see how to attach your Snuza Pico 2.
If the battery is still charged and you have not disabled your remote 'ON/OFF' function, you should be able to connect to your Snuza Pico 2 within range. Once connected, switch your Snuza Pico 2 'ON' and the breathing movement alarm will sound after 20 seconds.
Reset the Snuza Pico 2 by holding the power button for 10 seconds and then release. After the green light has stopped flashing, try to turn it on again.
When you first put the Snuza Pico 2 on, it is slightly colder than your baby and tends to reduce the temperature of the skin around the Pico 2. The Snuza Pico 2 needs at least 10 to 15 minutes to reach the same temperature as the child for accurate skin temperature readings.
Yes, please visit www.snuza.com and invite them as a secondary user.
Is your Snuza Pico 2 software up to date? You can check what firmware version your Snuza Pico 2 is by going to the settings screen of the Pico 2 in question on the Snuza Connect App on your smartphone. On Android, look under the Snuza Pico 2 serial number to see the version number. On iOS, click on the ‘i’ in the top right corner of the screen and look for 'Firmware version'.
Click on this link to reset.
A Snuza Pico 2 can only be registered to one username. If you bought your Snuza Pico 2 second hand please contact the previous owner of the device and request that they deactivate the Snuza Pico 2 by logging in with their username at connect.snuza.com and clicking on the red de-activate button at the bottom of the page.
If the purple light is flashing then your device is in pause mode, please ensure that the clip lever is closed correctly and it is not paused via the app.
Smart device minimum requirements::
• Bluetooth 4.0
• Apple devices:
• iOS 11.0 or later
• Android devices:
• Android 5.0 or later
Check your Bluetooth's compatbility here.
Download our easy-to-use product manuals for up to date information on how to use your Snuza baby monitor.