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Frequently Asked Questions for HeroSE

Why does my Snuza HeroSE movement light flash red and it beeps (like a low battery alert, but I have replaced the battery recently)?

If no abdominal movement has been detected for 15 seconds, the HeroSE will gently vibrate in an attempt to rouse your baby. The Alarm Indicator Light flashes simultaneously. When your Snuza HeroSE flashes red and you can hear the audible alarm, you need to immediately check on your baby. This alert is activated when no abdominal movement has been detected for 20 seconds.

Which replacement battery does my Snuza HeroSE use?

If you would like to purchase a battery for the Snuza Hero with the letters 'SE' next to the name (HeroSE), the substitute battery that can be purchased is the Primary-cell Energizer CR2 or Primary-cell Duracell CR2. No re-chargeable batteries to be used. 

If you have an older model, the Snuza Hero (Non-SE) model, you can use a SAFT LS14250 3.6V Lithium Thionyl Chloride 1/2 AA battery. No re-chargeable batteries to be used.

These can be purchased at most battery or camera retailers. Please purchase reputable brand batteries only.

How do I switch my Snuza HeroSE off?

To switch the monitor off, press the 'ON/OFF' and 'MODE/OFF' buttons simultaneously. A shutdown tone will be heard.

Why is the audible tick of my Snuza HeroSE switching itself on?

The audible tick feature was activated. The Audible tick can be activated or deactivated by pressing the MODE/OFF button. Refer to your user manual under Settings for more information on the Audible tick and its usage.

The alarm period cannot be changed on the monitor.

You cannot change the alarm period on the Snuza Hero Model. The alarm activation period can only be changed on the Snuza Go.

Why won't my Snuza HeroSE won't vibrate?

If the Snuza HeroSE is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.

My Snuza HeroSE's battery was dead when purchased. What do I do?

Switch the Snuza HeroSE 'OFF'. Remove the battery for 10 seconds and do not press any buttons while the battery is out. Place the battery back in the Snuza HeroSE. Do not switch the Snuza HeroSE 'ON'. Does the Snuza HeroSE start alarming with the Battery Indicator Light flashing red? If yes, then If the Snuza HeroSE is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.

Why is my Snuza HeroSE completely dead, even with a new battery?

If the Snuza HeroSE is still under the twelve month guarantee contact Customer Care by completing the contact us page on the Snuza website www.snuza.com

Why is my Snuza HeroSE not detecting movement?

Any damage to the ultra-sensitive sensor tip would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the 12 month guarantee in the manual for more information.

Why is my Snuza HeroSE switching itself back on?

To turn the Snuza HeroSE 'OFF' press both the 'ON/OFF' and 'MODE/OFF' buttons simultaneous. A shut down tone will be heard. Ensure that the Snuza HeroSE is 'OFF' after usage.

My Snuza HeroSE is false alarming. What do I do?

Any damage to the sensor tip would cause the device not to function correctly (this includes bending the sensor tip). The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the 12 month guarantee in the user manual for more information. If there is no physical damage on the device it could be that the sensor is not making proper contact with baby's tummy. Always make sure that the Snuza's coloured flexible tip maintains constant contact with baby’s tummy.

Refer to manual under section 'Diaper/Nappy fitment' for more information. If the problem persists contact Customer Care by completing the form on the contact us page.

My Snuza HeroSE beeps continuously. What do I do?

Replace the battery if the Snuza HeroSE has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if the HeroSE is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.

My Snuza HeroSE is draining batteries. What do I do?

After usage make sure that the Snuza HeroSE is switched 'OFF'. An audible tone will be made on shutdown. Not switching the monitor 'OFF' will drain the battery. Please refer to your manual for more information.

Why doesn't my HeroSE connect to the Snuza Connect app?

The Snuza HeroSE is not designed to connect to an app. Only the Snuza Pico 2 has the ability to connect to the Snuza Connect app and has additional features compared to the Snuza HeroSE.

The Snuza HeroSE was designed to monitor your baby's breathing movements, by clipping onto your baby's diaper or elasticised pants. If no breathing movement is detected after 15 seconds, the HeroSE will vibrate to rouse your baby. If no breathing movement is still detected after a further 5 seconds (total 20 seconds) an audible alarm will sound to alert you/caregivers to respond quickly and intervene. 

If you have any questions please contact support@snuza.com

Does the Snuza HeroSE need to touch my baby's skin?

No, your Snuza HeroSE does not need to directly touch your baby's skin.




Your Snuza monitor can be clipped onto the folded waistband of the diaper or elasticated pants, as long as the Movement Sensor touches your baby in their tummy area. Your baby may also wear a thin layer of clothing (Eg. a vest) between the Movement Sensor and the skin, but you'll need to ensure that the Movement sensor maintains contact. The HeroSE can also be used if your baby is dressed in light clothing (Eg. A Babygro) over the nappy or pants.


Please keep in mind that too much clothing may muffle the alarm, which needs to be heard clearly if your little one is covered with clothing or blankets.




If you have any questions, please contact support@snuza.com.

Manuals for HeroSE

Download our easy-to-use product manuals for up to date information on how to use your Snuza baby monitor.
 

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