Hero^MD Support

Replace the battery if the Snuza Hero has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if the Snuza Hero^MD is still under the 12 month guarantee. Contact Customer Care by completing the form on the contact us page.

If no breathing movement has been detected for 15 seconds, the Hero will gently vibrate in an attempt to rouse your baby. The Alarm Indicator Light flashes simultaneously. When your Snuza Hero^MD flashes red and you can hear the audible alarm, you need to immediately check on your baby. This alert is activated when no breathing movement has been detected for 20 seconds.

Any damage to the sensor would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the twelve month guarantee in the manual for more information. If there is no physical damage on the device it could be that the sensor is not making contact with your baby’s movement. Always make sure that Snuzas coloured flexible tip maintains constant contact with baby’s tummy. Refer to manual under section “Diaper/Nappy fitment” for more information. If the problem persists contact Customer Care by completing the form on the contact us page.

Any damage to the sensor would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the twelve month guarantee in the manual for more information.

After usage make sure that the Snuza Hero^MD is switched OFF. An audible tone will be made on shutdown. Not switching the monitor OFF will drain the battery. Please refer to your manual for more information.

Switch the Snuza Hero^MD OFF. Remove the battery for 10 seconds and do not press any buttons while the battery is out. Place the battery back in the Snuza Hero^MD Do not switch the Snuza Hero^MD ON. Does the Snuza Hero^MD start alarming with the Battery Indicator Light flashing red? If yes, then If the Snuza Hero^MD is still under the twelve month guarantee contact Customer Care by completing the form on the contact us page.

If the Snuza Hero^MD is still under the twelve month guarantee contact Customer Care by completing the form on the contact us page.

To switch the monitor off, press the ON/OFF and MODE/OFF buttons simultaneously. A shutdown tone will be heard.

The audible tick feature was activated. The Audible tick can be activated or deactivated by pressing the MODE/OFF button. Refer to your manual under Settings for more information on the Audible tick and its usage.

You cannot change the alarm period on the Snuza Hero^MD Model. The alarm activation period can only be changed on the Snuza Go.

Remove the battery and press the ON/OFF button while the battery is out. Place the battery back into the Snuza Hero. Do not switch the unit ON. Does the Snuza Hero^MD start alarming with the battery light flashing red? If yes, Replace the battery if the Snuza Hero^MD has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if the Hero is still under the 12 month guarantee. Go to contact us page and complete the form on the website.

If the Snuza Hero^MD is still under the twelve month guarantee contact Customer Care by completing the form on the contact us page.

To turn the Snuza Hero^MD OFF press both the ON/OFF and MODE/OFF buttons simultaneous. A shut down tone will be heard. Ensure that the Snuza Hero^MD is OFF after usage.