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Snuza Go!SE Support
Frequently Asked Questions for Snuza Go!SE
My Snuza Go!SE battery was dead when purchased. What do I do?
My Snuza Go!SE beeps continuously. What do I do?
Replace the battery if the Snuza Go!SE has been used extensively for a long period of time. If the battery has recently been replaced contact a Snuza Representative if the Go!SE is still under the 12 month guarantee.
Contact Customer Care by completing the form on the contact us page.
Which replacement battery does my Snuza Go!SE use?
If you have an older model, the Snuza Go! (Non-SE) model, you can use a SAFT LS14250 3.6V Lithium Thionyl Chloride 1/2 AA battery. No re-chargeable batteries to be used.
These can be purchased at most battery or camera retailers. Please purchase reputable brand batteries only.
Why is the audible tick on my Snuza Go!SE switching itself on?
The Audible tick feature was activated. The Audible tick can be activated or deactivated by pressing the 'MODE/OFF' button. Refer to your user manual under 'Settings' on the Audible tick for more information and usage.
Can the alarm period be changed on the Snuza Go!SE monitor?
Yes, it can be adusted to the preferred alarm period setting of 15, 18 or 20 seconds. Refer to the Snuza Go!SE user manual under 'Alarm activation period' for instructions on how to set the alarm period.
How do I switch my Snuza Go!SE off?
To switch the monitor off, press the 'ON/OFF' and 'MODE/OFF' buttons simultaneously. A shutdown tone will be heard.
Why is my Snuza Go!SE is completely dead, even with a new battery?
If the Snuza Go!SE is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.
My Snuza Go!SE no longer makes any noise or alarms. What do I do?
Remove the battery and press the 'ON/OFF' button while the battery is out. Place the battery back into the Snuza Go!SE. Do not switch the unit 'ON'. Does the Snuza Go!SE start alarming with the battery light flashing red? If yes, Replace the battery if the Snuza Go!SE has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if the Go!SE is still under the 12 month guarantee.
Contact Customer Care by completing the form on the contact us page.
Why won't my Snuza Go!SE vibrate?
The Snuza Go!SE model does not have a Vibration feature. Only the Snuza HeroSE, HeroMD and Snuza Pico 2 has the vibration feature.
My Snuza Go!SE movement light flashes red and it beeps (like a low battery alert, but I have replaced the battery recently). What do I do?
When your Snuza Go!SE flashes red and you can hear the audible alarm, you need to immediately check on your baby. This alert is activated when no breathing movement has been detected for the selected time period (15, 18 or 20 seconds).
My Snuza Go!SE is switching itself back on. What do I do?
To turn the Snuza Go!SE 'OFF' press both the 'ON/OFF' and 'MODE/OFF' buttons simultaneous. A shut down tone will be heard. Ensure that the Snuza Go!SE is 'OFF' after usage.
My Snuza Go!SE is draining batteries. What do I do?
After usage make sure that the Snuza Go!SE is switched OFF. An audible tone will be made on shutdown. Not switching the monitor OFF will drain the battery. Please refer to your manual for more information.
My Snuza Go!SE is not detecting movement. What do I do?
Any damage to the sensor would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage.
Refer to the 12 month guarantee in the user manual for more information.
Why doesn't my Go!SE connect to the Snuza Connect app?
The Snuza Go!SE was designed to monitor your baby's breathing movements, by clipping onto your baby's diaper or elasticised pants. If no breathing movement is detected after 15 seconds, an audible alarm will sound to alert you/caregivers to respond quickly and intervene. The alarm settings can be adjusted to 15, 18 or 20 seconds.
If you have any questions please contact support@snuza.com
