What Personal Information We Collect
We receive personal information about you depending on the nature of your activities. The personal information we collect is in most cases supplied when customers register details, place an order or provide feedback to us. Generally, the personal information we collect includes customer name, address, delivery address, phone number and e-mail address. Snuza International PTY Ltd will only collect sensitive information with your consent or as otherwise permitted herein, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a misleading or dishonest way. “Personal information” is information through which you can be directly or indirectly identified, e.g. your name, your e-mail address and delivery address.
Why We Collect Personal Information
We may collect information to deliver products or services to complete other transactions and administer the Services to better understand our customer’s requirements. This information enables us to personalise and improve our service. Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date. We also collect personal info when users register on our online portals, which information is used for verification when using the Services.
How We Collect This Personal Information
When a customer places an order and/or register their details with us, we store that information for future reference. This saves time when customers transact with us again, as we do not have to re-enter customer details. Sometimes we may add customers personal information with information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.
Disclosure Of Personal Information
Snuza International Pty Ltd may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:
- Snuza International Pty Ltd may disclose personal information to related or unrelated third parties if consent has been obtained from you.
- Snuza International Pty Ltd may disclose personal information between related body corporate’s. In circumstances where information is disclosed to related body corporate’s, they are bound by the original primary purpose for which the information was collected.
- Snuza International Pty Ltd may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfilment. This will be done when such disclosure is within your reasonable expectations.
- Snuza International Pty Ltd may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.
- Snuza International Pty Ltd may disclose personal information to avoid an imminent threat to a person’s life or to public safety.
- If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then Snuza International Pty Ltd will not disclose your personal information, unless for the reasons documented at 1.1 to 1.6 above.
- Snuza International Pty Ltd does not generally sell or share its customer lists on a commercial basis with third parties, but in the event that we did, it would be done only if the appropriate consent of the individuals have been obtained. In this circumstance, Snuza International Pty Ltd will take steps to ensure that the use of its customer list by the third party does not exceed the scope of the content.
Access to Personal Information
Snuza International Pty Ltd shall take reasonable steps to limit access to personal information. Snuza International Pty Ltd will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act of South Africa or other applicable law. Snuza International Pty Ltd will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act of South Africa or other applicable law. Should an individual wish to correct their personal information, they should do so by selecting the ‘Your Details’ link when signed in to the Snuza International Pty Ltd website, or by contacting Snuza International Pty Ltd directly using the contact information provided below. Snuza International Pty Ltd may charge a fee for process of an access request if such a request is complex or resource intensive.
Non-personal data cookies and other technologies
Snuza International Pty Ltd may use tools or third party analytical software to automatically collect and use certain non-personal data that does not directly enable Snuza International Pty Ltd to identify you. The types of non-personal data Snuza International Pty Ltd may collect and use include, but are not limited to: (i) browser or device properties, including, but not limited to IP address, browser types, mobile network information, and unique device identifier or other device identifier (“UDID”); (ii) device software platform and firmware; (iii) mobile phone carrier; (iv) geographical data such as zip code, area code and location; (v) vibration, movement, acceleration and temperature data from the Snuza device associated with the Services; (vi) metadata and other information associated with other files stored on your device; (viii) other non-personal data as reasonably required by Snuza International Pty Ltd to provide or enhance the Applicant and the Services. In addition, Snuza International Pty Ltd collects anonymous information on search queries and pages viewed, which generally is associated with a browser’s cookie (see below for more on cookies). If you do not want us to collect this information do not download or use the Application, or delete it from your device.
Snuza International Pty Ltd may use automatic data collection technologies such as cookies to collect non-personally identifiable information when you visit the Services, including but not limited to the type of browser you are using, the type of operating system you are using, your IP address, aggregate data about the number of visits to the Site, and aggregate data about the pages visited, but in doing so we do not connect this information with your personal information such as your name or email address to personally identify you. We may disclose aggregated, non-personally identifiable information about users of the Services without restriction.
Snuza International Pty Ltd does not collect user personally identifiable information over time and across third-party websites, and we do not permit third parties to gather information passively on the Services for behavioral advertising purposes.
Additionally, some Internet browsers have a ‘do not track’ feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are currently not set up to respond to such signals.
We will take reasonable steps to store your personal information securely. Such security measures include physical security, administrative security, and technical security. Only specific employees in our company have access to our customers’ information, and only under strict controls and procedures. Nevertheless, such security measures may not prevent all loss, misuse, or alteration of information on the Services, and Snuza International Pty Ltd is not responsible for any damages or liabilities relating to any such security failures. By using the Services, you understand that there is a risk that data and communications, including email and other electronic communications, may be accessed by unauthorized third parties. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.
Are Your Personal Account Details Safe When Being Transmitted?
Snuza International Pty Ltd endeavours to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind Snuza International Pty Ltd firewalls. All credit card details and personal information is transmitted using a 128 Bit Secure Sockets Layer (SSL) encryption.
Are Your Personal Account Details Stored Safely?
Snuza International Pty Ltd shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Snuza International Pty Ltd only permits your details to be accessed by authorised personnel. We will keep your personal information for as long as necessary for the purposes described above or as long as we are required by law. After this your personal information will be deleted. We cannot remove your personal information when there is a legal storage requirement, such as accounting rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.
Links to other sites
If you are offered a link to connect to a third-party website, it is for the convenience of our website visitors. Sites linked to and from the Services are not necessarily under the control of us and we have no responsibility for the content or privacy practices of any such linked site or service. We recommend that you read the privacy policies of those third parties to see how your information is handled.
If you do not wish to have your contact information used by Snuza International Pty Ltd to promote products or services of Snuza International Pty Ltd, you can opt out by contacting us at +(1) 855 878 6003 or [email protected]
If we have sent you a promotional email, you may send us a return email asking to be omitted from future promotional email distributions. This opt-out does not apply to transactional emails regarding your transactions or updates to our policies.
Your California Privacy Rights
Under California law, a California resident with whom Snuza International Pty Ltd has an established relationship has the right to request certain information with respect to any personal information Snuza International Pty Ltd may have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. In response to a written request, Snuza International Pty Ltd is allowed to provide a cost-free means to opt out of such sharing.
Since Snuza International Pty Ltd does not provide your personal information to third parties for their direct marketing purposes, it is not necessary for us to establish this procedure; however, if you do not want Snuza International Pty Ltd to use your personal information to promote our products or services please follow the cost-free opt-out procedures in this policy.
Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect, maintain, or use personal information from our Services about children under the age of 13. We request that persons under the age of 13 not use our Services without supervision from a responsible adult. We will never knowingly request personal information from a child under the age of 13 without verifiable parental consent. If we become aware that a child under the age of 13 has sent personal information to us without prior parental consent, we will remove his or her personal information from our files.
The Services are operated by Snuza International Pty Ltd in South Africa. If you are located outside of South Africa, please be aware that information we collect, including personal information, may be transferred to, processed, and stored in South Africa, except where prohibited by law, and that the information may be available to the local government or its agencies under a lawful order. To the maximum extent permitted by applicable law, by using the Services or providing us with any information, you consent to the transfer, processing, and storage of your information in South Africa.
How to contact us
Snuza International Pty Ltd
Unit 11, Roeland Square, Roeland Street
Cape Town, South Africa, 8001
Email: [email protected]
Tel: +27 (21) 461 8530