Snuza Hero Troubleshooting

The audible tick of my Snuza Hero SE is switching itself on.

The audible tick feature was activated. The Audible tick can be activated or deactivated by pressing the MODE/OFF button. Refer to your manual under Settings for more information on the Audible tick and its usage.

I cannot switch my Snuza Hero off.

To switch the monitor off, press the ON/OFF and MODE/OFF buttons simultaneously. A shutdown tone will be heard.

The alarm period cannot be changed on the monitor.

You cannot change the alarm period on the Snuza Hero Model. The alarm activation period can only be changed on the Snuza Go.

My Snuza Hero is completely dead, even with a new battery.

If the Snuza Hero is still under the twelve month guarantee contact Customer Care by completing the contact us page on the Snuza website www.snuza.com

Snuza Hero no longer makes any noise or alarms.

Remove the battery and press the ON/OFF button while the battery is out. Place the battery back into the Snuza Hero. Do not switch the unit ON. Does the Snuza Hero start alarming with the battery light flashing red? If yes, Replace the battery if the Snuza Hero has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if the Hero is still under the 12 month guarantee. Visit our Contact page and complete the form on the website.

My Snuza Hero movement light flashes red and it beeps (like a low battery alert, but I have replaced the battery recently).

The Snuza Hero has activated the Arouse Warning . Refer to your manual “Arouse Warning Section” for more information.

My Snuza Hero is false alarming.

Any damage to the sensor would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the twelve month guarantee in the manual for more information. If there is no physical damage on the device it could be that the sensor is not making contact with your baby’s movement. Always make sure that Snuzas coloured flexible tip maintains constant contact with baby’s tummy. Refer to manual under section “Diaper/Nappy fitment” for more information. If the problem persists contact Customer Care by completing the form on the contact us page.

My Snuza Hero battery was dead when purchased.

Switch the Snuza Hero OFF. Remove the battery for 10 seconds and do not press any buttons while the battery is out. Place the battery back in the Snuza Hero. Do not switch the Snuza Hero ON. Does the Snuza Hero start alarming with the Battery Indicator Light flashing red? If yes, then If the Snuza Hero is still under the twelve month guarantee contact Customer Care by completing the form on the contact us page.

My Snuza Hero wont vibrate.

If the Snuza Hero is still under the twelve month guarantee contact Customer Care by completing the form on the contact us page.

My Snuza Hero beeps continuously.

Replace the battery if the Snuza Hero has been used extensively for a long period of time. If the battery has recently been replaced contact a Representative if the Hero is still under the 12 month guarantee contact Customer Care by completing the form on the contact us page.

My Snuza Hero is draining batteries.

After usage make sure that the Snuza Hero is switched OFF. An audible tone will be made on shutdown. Not switching the monitor OFF will drain the battery. Please refer to your manual for more information.

My Snuza Hero is not detecting movement.

Any damage to the sensor would cause the device not to function correctly. The guarantee does not cover the battery, incorrect application, tampering, misuse or transport damage. Refer to the twelve month guarantee in the manual for more information.

My Snuza Hero is switching itself back on.

To turn the Snuza Hero OFF press both the ON/OFF and MODE/OFF buttons simultaneous. A shut down tone will be heard. Ensure that the Snuza Hero is OFF after usage.